One of the biggest selling features of any spa is that it is a place where clients can come and relax, forgetting about the worries of their day for a while. It’s a little bit ironic that so many spas can actually add stress to their client’s days through the booking process.
You may ask how is that possible? How is our booking process adding to the daily stresses our clients come here to get away from?
Well, consider the age of convenience that we live in. People are looking for ways to cut time out of almost everything they do, and booking appointment is certainly one of them. They no longer want to spend time on the telephone, trying to find out which appointments are booked and which ones taken, and figuring out a time which works best both for them and for the spa itself.
By using an online booking system for your spa, you can avoid adding to the stress burden of your clients. Instead of phoning in and comparing calendar dates, all they have to do is log onto your site on the computer.
There, they see the days of the week, possibly months in advance, and which time slots are free and which are taken. They can easily select the time slot they want to receive their treatment, without ever having to pick up a telephone.
Online booking is good for repeat clients, too. How many times have you heard a client tell you she will phone you from home after an appointment, because she needs to check her calendar first? And of course, nine times out of ten, that phone call never comes.
With an online booking system, that client can book her appointment months in advance, again without having to worry about picking up the phone. Your schedule is up 24 hours a day, seven days a week, so there’s no worry about losing a client during off hours either.
A friend recently asked me about my company’s product for online scheduling of appointments.
He was wondering why companies would want to utilize a service like this. He currently has staff that takes appointments from his clients for his business and didn’t see the point of appointment scheduling software. It’s really not that expensive to spend a minute or two taking an appointment for them.
True, I said. But do you send your clients an appointment confirmation? What about appointment reminders the day or two before the appointment? Do your clients ever call to change or cancel an appointment? And so I asked him, “How much time would all this take for your staff to book and maintain your client appointments?”
When he thought about it, he realized what a time savings online appointment scheduling software could be. Then I asked him, what if he had to book the appointments himself. If his business was not big enough to have staff to answer the phone, what would online scheduling software mean to him as a sole proprietor? Wouldn’t that take away from his billable time or the time he could devote to servicing his customers.
Finally, I asked him what kind of appointment scheduling system he used. Was it a manual appointment book or some appointment scheduling software on a PC? When he told me they had 3 appointment books, one for each professional in his office. I asked him how difficult it was to figure who had the next available appointment when a client called, a feature that can be setup with our online appointment scheduling software.
And what about the ability to see his schedule, his partner’s schedule or staff schedule, online from any browser anywhere in the world, 24/7? Again, he conceded that might be a nice thing to have.
So, to make a long story short I summarized for him the benefits of an online appointment scheduling software package.
- Clients can schedule from any browser, anytime, day or night
- Huge time savings for you or staff in taking and maintaining appointments
- Added benefit of automatic confirmations, reminders, etc.
- Ease of access for staff or resources that are being scheduled. Anyone can check their schedule from anywhere online, even from your iPhone!
- Client viewable appointment calendar for easy appointment selection.
- Recurring appointment option
- Multiple staff and multiple locations can be scheduled for one low monthly fee.
- And much, much more…..
He seemed to be convinced that the Netwave Online Scheduling System was right for him. Could it be right for you? Watch this short video and then visit us at www.NetwaveOnlineScheduling.com. Sign up to receive free, our latest special report, “12 Killer Email Marketing Tips“ which will absolutely help you add and retain customers like never before.