Why Schedule Appointments Online?

Keep Your Health Club Members Coming Back By Allowing Them to Book Appointments Online

Posted in Customer Service, Health Clubs, Online Scheduling by onlinescheduling on November 9, 2009
Photo by Ed Yourdon on Flickr

photo by Ed Yourdon on Flickr

If your health club operates like most health clubs you have certain classes, personal training sessions, and specialized equipment that all need to be booked in advance. Scheduling appointments for these classes, meetings with trainers or to use specialty equipment can be time consuming and irritating for members that might not always be able to call in and make an appointment during regular business hours.  If clients don’t get the appointment times they want they are likely to get frustrated and go somewhere else. If you want to keep your customers happy and keep them coming back to your gym you should give them the opportunity to book their appointments online.

Most people are quite familiar with the process of using the Internet to book appointments and love the freedom of being able to go online when it’s convenient for them to book appointments for the classes they want or to get an appointment with the personal trainer that they prefer.  Building an online scheduler into your website that will allow customers to schedule their appointments online will make customers much more likely to come back to your health club instead of going somewhere else.

Using an automated appointment scheduling system that allows customers to book online is also preferred by customers because it gives them a written record of the appointment day and time which can help your clients create their own schedules.  Some appointment scheduling software will even send clients a reminder through email the day before the appointment. With a written record of the appointment your clients will know that the appointment was made and can be certain of the day and time of their next appointment.

Installing a system to book appointments online will also make things much easier for your staff. An automated scheduling system can manage the appointments and plan out the schedule more effectively than a person can and the automated system won’t make the same kind of mistakes that a customer service rep might make. If changes need to be made to the automated schedule it’s easy for an employee to log into the system and make the appropriate changes without having to worry about appointments being lost or other scheduling mistakes being made.

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